Warranty Info

Limited Local Warranty

Nothing in this warranty purports to limit, modify, take away from, disclaim, exclude or suspend any mandatory warranty requirements provided or non-excludable statutory rights you may have under the law. This warranty gives you additional protection for your Contex TV, as delivered new in the original packaging to the original end-user purchaser (“Product”), subject to the exclusions, terms and conditions herein.

 This Product is warranted for the specified Warranty Period from the date of original retail purchase against defects in quality and materials under normal, non-commercial use.

 Unless otherwise specified, this warranty does not cover any software, consumable items or accessories even if packaged or sold together with the Product such as cables, remote controls or adaptors. For details on any user rights with respect to software, please refer to licensing agreement accompanying such software.

This limited warranty is only valid in Singapore, and the Product is not eligible for any international warranty service. Warranty service may only be performed by a Contex TV authorised service centre.

This warranty only applies to Products manufactured by or for Contex that can be identified by the original “Contex” trademark, trade name or logo affixed to them, and LOCALLY purchased from DisplayPro Pte Ltd or Contex TV Singapore authorised Singapore dealers or resellers.

This warranty is only valid upon registration of the Product by the original end-user purchaser within 7 days from the date of purchase by registering the product on http://www.contextv.com.sg.

 This warranty is not transferable.

This warranty does not cover missing accessories or external parts of the Product, unless such claim is made within 3 days from the date of original retail purchase.

 For the avoidance of doubt, minor imperfections within design specifications and that do not materially alter functionality of the Product are not considered a defect under this warranty.

 If any section, provision, clause, sentence or part thereof of this warranty is held to be void, invalid or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remainder shall not in any way be affected or impaired thereby.

 Waiver by Contex TV Singapore of any breach of the warranty terms and conditions shall not be deemed as a continuing waiver of such default or a waiver of any other default.

 Except where otherwise expressly provided, the terms and conditions of this warranty are contained exclusively herein, and no other agreement, provision or statement, regardless of the origin of the same, shall be accepted as extending, adding to, subtracting from or otherwise altering the terms of this warranty. No warranty or guarantee given by any other person, firm or corporation with respect to the Product shall be binding on Contex TV Singapore.

Customer Data / Items Left in the Product

It is your responsibility to remove any accessories, external parts or other attachments to the Product (“Accessories”) prior to handing in the Product for servicing. Contex TV Singapore shall not be liable for any loss, damage or destruction to any such Accessories which are not removed.

Limitations and Exclusions

Notwithstanding that the Product is within the Warranty Period, this warranty shall be invalidated and rendered void upon the following:

 The Product serial number or warranty seal has been removed, erased, defaced, altered, tampered or is illegible; or

The Product shows evidence of commercial use; impact, shock; accident; fire, flood, earthquake, lightning or other acts of nature; sand, liquid or food damage; exposure to extreme thermal or environmental conditions beyond product specifications or a rapid change in such conditions; electrostatic discharge; battery or chemical corrosion; abuse, mishandling, improper installation, operation or maintenance, use of wrong electrical supply or voltage; damage during shipment to/from Contex TV Singapore authorised service centre; damage caused by installation of any software, programs or applications, or use of any accessories, consumable items or peripheral equipment not provided or approved by Contex TV Singapore for use with the Product; improper alteration, modification, adjustment, tampering; replacement of parts with parts not provided or approved by Contex TV Singapore; or dismantling, opening, service or repair performed other than by Contex TV Singapore authorised service centre; or any other use contrary to the product manual.

This warranty does not cover:

Missing accessories or external parts of the Product, unless such claim is made within 3 days from the date of original retail purchase;

Cosmetic damage to outer surface/finishing and external parts of the Product, including without limitation cracks, dents or scratches on the exterior casing, levers, control knobs and other attachments;

Deterioration of the Product due to normal wear and tear, including without limitation rust or stains;

General maintenance, password reset assistance, routine servicing and cleaning, updating/upgrading of software, installation of software or applications, product demonstration, or any other service other than repair;

Any other circumstance such that repair would be contradictory or not in compliance with good business practice.

To the fullest extent permitted by law, the warranty expressly provided herein is the sole and exclusive warranty provided in connection with the Product and no other warranties, representations, endorsements or conditions of any kind, whether oral, written, express, implied or statutory, including without limitation any implied warranties of quality, merchantability or fitness for a particular purpose, and warranties against hidden or latent defects, are provided. In so far as any warranties cannot be excluded, such warranties shall be limited to the terms of this warranty and for the Warranty Period expressed herein. 

To the fullest extent permitted by law, Contex TV Singapore shall not be in any way liable for any consequential, incidental, indirect, special or similar damages whatsoever arising from or in connection with the use, inability to use or performance of the Product, including without limitation loss of revenue, loss of profits, loss of opportunity, loss of business, loss of goodwill, loss of reputation, failure to realise savings or other benefits, loss of use of the Product or any associated equipment, loss of or damage to other property due to the malfunction of the Product, costs of substitute equipment, loss due to downtime cost, costs of recovering, reprogramming or reproducing any program or data stored in or used with a system containing the Product, or loss, damage, corruption or compromise of data, whether due to breach of warranty, strict liability, product liability, the negligence of Samsung, or otherwise, even if Contex TV Singapore is aware of the possibility of such damages. Contex TV Singapore does not exclude or limit liability for personal injury or death resulting from Contex TV Singapore’s negligence.

In no event shall any recovery against Contex TV Singapore exceed the actual price paid for the purchase of the Product.

You agree and acknowledge that Contex TV Singapore’s exclusions and limitations of liability are reasonable in the circumstances.

This warranty gives you specific legal rights, and is not intended to limit, modify, take away from, disclaim, exclude or suspend any mandatory warranty requirements provided or non-excludable statutory rights you may have under the law.

Obtaining Warranty Service

Prior to making a claim under this warranty, please follow the procedures outlined in the product manual for problem determination, or log on to www.contextv.com.sg for a list of FAQ answers for simple troubleshooting.

By making a claim under this warranty, you agree to waive any claim(s) for compensation, monetary or otherwise, which you may be entitled to in respect of the Product other than that provided under this warranty, if any.

If you consider that the Product which you have purchased is not of acceptable quality, has a latent defect, or is otherwise not compliant with any warranties or legal rights given to you under the law, you must give notice to Contex TV Singapore of the alleged defects promptly upon discovery.

If a valid claim is made on a valid warranty during the Warranty Period, Contex TV Singapore will, upon sight of valid supporting documents (i.e. dated proof of purchase and warranty card), repair, or for user-installable parts require you to repair the Product. For defects that cannot be repaired within a reasonable time or without significant inconvenience, Contex TV Singapore will either: (a) replace the Product, or (b) refund the amount paid by you for the Product or part thereof.

Contex TV Singapore may conduct diagnostic tests on the Product to determine the cause of failure / defect. Contex TV Singapore’s decision on all claims, including without limitation whether there is a defect in the Product, the cause of failure / defect, validity of the warranty, and what remedy is to be provided, shall be conclusive and you agree to abide by such decision. Products with valid warranty subsisting will upon repair or replacement continue to be warranted for the remaining of its warranty period, or for a period of thirty (30) days from the date of completion of repair or replacement, whichever is longer.

For the avoidance of doubt, Contex TV Singapore shall not in any way be liable under this warranty to repair, replace or refund any Product which Contex TV Singapore may, at its sole discretion, decide as being “Out of Warranty” due to breach of the warranty terms, invalidation of the warranty, expiry of the Warranty Period, or other reasons. Notwithstanding the foregoing, Contex TV Singapore may at its sole discretion agree to repair an Out of Warranty Product, on the condition that you pay an appropriate service fee for the repair. Repairs on Out of Warranty products carry a one (1) month warranty from the date of completion of service for the: (a) parts repaired/replaced, and (b) same fault for which the repair was conducted.

Repair or replacement may involve the use of functionally equivalent refurbished or reconditioned products or parts.

Any replaced product or part, or fully refunded product, shall become the absolute property of Contex TV Singapore and must be returned to Contex TV Singapore.

Contex TV Singapore authorised service personnel may refuse to attend to any Product installed in inaccessible locations (e.g. above 2 meters from the ground).

For Products with On-site warranty service, Contex TV Singapore reserves the right to charge transportation charges of S$30.00 per trip for each service visit made where Contex TV Singapore determines that the malfunction in the Product is not due to any defect in the Product (e.g. antenna or cable set-up box malfunction).

Zero Bright-Dot Warranty

Your Contex television (the “TV”) is covered by a Zero Bright-Dot Warranty for a period of 7 days from the date of original retail purchase under normal use (**Bright Dots”: Pixels that are always lit or “on”). Normal warranty terms apply, where applicable.

The Zero Bright-Dot Warranty entitles the TV to a 1-to-1 exchange service. To utilise the Zero Bright-Dot Warranty, please call in to our Contex TV Singapore Hotline at 6589 8867 to arrange for onsite appointment.

Usual limited local warranty scope and service will resume 3 days after the date of exchange.

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